General
I have some enquiries that are not covered here how can I get help?
Please contact us hello@prunny.com
Is the Prunny app on App store?
Prunny is on app store and play store
Is Prunny registered with CBN?
Yes Prunny is registered with CBN and has the necessary licenses
Is my BVN safe with Prunny?
Yes, customers’ data is safe with Prunny
Is the Prunny app safe?
Prunny is a highly secured app and customers don’t have to worry about security
How many free transfers does Prunny give?
Only prunny to prunny transfer is free
Do I need data to be able to use this service?
Yes
My newly sent Token has expired?
The newly sent token expires but user can click on the resend button and a new token is sent
Will I have 24/7 to the Prunny internet banking platform?
The Prunny app is available 24/7
Can I change my beneficiary details on a transfer?
You can change beneficiary details before a transfer but not after, make sure you confirm the beneficiary details before you approve a transaction
What happens if I can't remember my pin?
There's a feature for users to reset pin on the app, go to PROFILE, click on SECURITY then click on PIN RESET, you should get a new pin sent to your email address.
How long does it take to get money transferred?
Transactions in Prunny are seamless and fast
How can I change my user Pin; how often can it be changed?
Check change pin on the app, theres no limit to PIN change
I want to know more about internet banking how can I go about it?
Please contact us hello@prunny.com
How do I reset my password?
Users can reset password on the app, go to PROFILE, click on SECURITY then click on PASSWORD RESET.
How to increase transfer limit on the app?
You can by upgrading KYC
What is the maximum transfer on the Prunny app?
It depends on the KYC level; we have different limits for each KYC level
Why is the Prunny app not working?
Having any issue using the Prunny app? Please contact us hello@Prunny .com
How can I increase my transaction limit?
You can increase limit by upgrading your wallet
What is the amount limit I can withdraw daily?
User can perform daily transaction limit of up to N500,000
How can I change my password on the app?
users can reset password on the app, go to PROFILE, click on SECURITY then click on PASSWORD RESET.
Can I change my password on the app?
Yes, users can change password on the app
Can I pay exam fees on the app?
Yes , log into the app click on bill payment then click on the school and exam fees
How can I pay for electricity on the app?
Log into the app click on bill payment within the dashboard you'll be provided with cable tv and other bill payment.
Would I get an email notification on all transaction?
Yes, notifications are sent after every successful transaction
How can I buy airtime on my phone using the app?
Log into the app and click on the buy airtime button
How can I subscribe data on my phone using the app?
Log into the app and click on the internet data button
How can I send money to my friend from the app?
Log into the app and click on the send money button, users are able to send money to bank account or mobile number (the number has to be registered with Prunny )
How can I subscribe my Gotv from my wallet?
You can, log into the app and click on the CABLE TV button, click on the GOTV SUBSCRIPTION button and follow the steps.
How can I subscribe my Dstv from my wallet?
You can, log into the app and click on the CABLE TV button, click on the DSTV SUBSCRIPTION button and follow the steps.
Can I request money?
Log into the app and click on the REQUEST button. Enter the number you want to request money from and the amount, click CONTINUE. NOTE: the number you're requesting money from has to be registered with Prunny .
How can I fund my wallet with my debit card?
Log into the app and click on the FUND button. Click on the PAY WITH CARD button, enter amount and click continue.